Refund policy
Last updated
App Store purchases
Apps downloaded from the App Store, and anything bought inside them, are sold by Apple. Apple handles those refunds. Request one at reportaproblem.apple.com. We cannot refund an App Store purchase ourselves.
Client work
Projects are billed by milestone under a written proposal, and the refund terms in your proposal apply. Where a proposal says nothing about refunds:
- A payment for a milestone we have not started is refunded in full if you ask.
- A payment for a milestone that is under way or delivered is not refundable.
- The discovery call is free, so there is nothing to refund.
AI reviews, implementations and training are client work and follow the same terms. Each stage or session counts as a milestone.
How a refund is sent
A refund goes back by the method you paid with. Card refunds take several business days to appear, depending on your bank. A bank debit is refunded in full or not at all, and the credit can take several business days to reach your account. Payments made by Venmo, Zelle, PayPal or bank transfer are refunded through the same service.
Part payments, duplicates and mistakes
An invoice can be paid in parts, and each payment is recorded against it. If you pay the same invoice twice, pay more than is owed, or pay the wrong invoice, email hello@mnerasolutions.com or use the contact page with the invoice reference and the date and amount of each payment. Once we have matched the payments in our records, the extra amount is refunded in full or, if you prefer, applied to your next invoice. A payment that is refunded stays in the invoice’s history alongside the refund.
Software bought on this site
If software you bought directly from this site does not work as described, tell us within 14 days of purchase. We will fix the problem or refund you in full.
Subscriptions bought on this site
You can cancel at any time. Cancelling stops the next renewal, and you keep access until the end of the period you have paid for. Past periods are not refunded.
How to ask
To request a refund, email hello@mnerasolutions.com or use the contact page. Include the email address you paid with and your invoice or project reference. Approved refunds go back to the original payment method. How long one takes to appear depends on your bank. Never put a full card number or bank account number in a message to us.
Disputes
If a charge from mNera Solutions looks wrong, contact us first. Most problems are resolved faster directly than through a card dispute.